Hotel in Pucallpa

Integrated Management System Policies

At the COSTA DEL SOL HOTEL CHAIN, we are dedicated to providing accommodation, food, events, and recreational services. We constantly seek to exceed the expectations of our customers and interested parties by delivering quality service and preventing the pollution generated by our activities. To achieve this, we rely on the constant pursuit of human potential development, the use of top-level technology, and customer satisfaction.

To achieve this purpose, we undertake the following commitments:

1. To pursue the continuous improvement of the integrated management system, aimed at achieving objectives, for which we promote the process-based approach and the management of our risks and opportunities.
2. To comply with legal requirements and other requirements applicable to the organization.
3. To control processes responsibly, using available resources efficiently for the protection of the environment, which includes preventing environmental pollution and improving the management of our processes and services, while conveying our commitment to sustainable development to all employees, suppliers, and customers.

Mario Mustafá
General Manager – CEO
Costa del Sol Hotel Chain

Version/Date: 02 / 10.04.2026

Scope of the Integrated Management System

The scope of the quality management system based on ISO 9001:2015 and the environmental management system based on ISO 14001:2015 is:

“RECEPTION AND ACCOMMODATION OF GUESTS, HOUSEKEEPING, FOOD AND BEVERAGE SERVICE, ORGANIZATION OF EVENTS, AND RECREATIONAL SERVICES.”

Non-applicability: For the Costa del Sol Hotel Chain, requirement 8.3 of ISO 9001:2015 does not apply.