FISCAL POLICY

  • IGV (General Sales Tax) Exemption Law
  • Guests who present a passport or foreign identity document along with their immigration card are exempt from paying the 18% IGV (General Sales Tax). However, Peruvian citizens residing in Peru must pay this tax, which will be charged at the hotel front desk.
  • IGV exemption as a tourism incentive for foreign guests and Peruvian non-residents staying in Peru for a period of no more than 60 days (Legislative Decree 919).
  • The hotel will take a credit card deposit for 100% of the stay prior to the arrival date. The hotel may also use the Link Payment system (upon prior coordination with the Reservations Department), and the amount indicated in the confirmation will be in US dollars according to the reference value published on OANDA.com, which is used to convert different currencies worldwide pursuant to the agreement between OANDA.com and TravelClick.com. In Peru, at the time of payment, the hotel will apply the reference exchange rate of the day. These rates will be updated according to market fluctuations.

 

CANCELLATION POLICIES

  • A reservation may be cancelled or modified as long as it is done at least 48 hours prior to check-in. If this deadline is not met, charges for the cancelled rooms and nights within the 48 hours prior to the cancellation date will be applied as a penalty to the card provided as a guarantee. In case the guest does not show up at the hotel (No-show) without prior notice, 100% of the stay plus taxes and service charges will be automatically charged to the card provided as a guarantee. The room will be held until 12:00 noon the following day, even if the reservation was made for more than one night.

 

NO-SHOW POLICY

  • Please be advised that No-Show charges (penalty for not showing up at the hotel on the day of the reservation without prior notice, or for not cancelling it within the timeframe established by the policy) will require the issuance of the corresponding tax receipt/invoice, which includes the total amount of the reservation, the applicable charges, and statutory taxes.

 

MODIFICATION OR CANCELLATION

  • Any change, modification, or cancellation of this reservation must be made through the same channel in which the reservation was confirmed. Changes through any other means will not be accepted.

 

AIRPORT–HOTEL–AIRPORT TRANSFER

  • Shared transfer service (airport – hotel – airport) must be arranged at least 48 hours prior to arrival at the hotel due to limited seating capacity.
  • Only at Costa del Sol Wyndham Lima Airport (hotel located at the former airport) does the transfer service not require prior coordination, as it operates with departures every 30 minutes.
  • Valid only for: Tumbes, Piura, Chiclayo, Trujillo Golf, Trujillo Centro, Cajamarca, Arequipa, Lima Airport, and Pucallpa.

 

GUARANTEE POLICY

  • A credit card guarantee is required for reservations. Please provide a valid card number, expiration date, and security code. If the card number provided is not valid or does not allow the guarantee to be processed, the reservation will be automatically cancelled without prior notice to the guest.

 

CHILDREN POLICY

  • Minors under 18 may only enter the premises when accompanied by one or both parents, a legal guardian, or a duly accredited responsible adult. Otherwise, they must present a notarized authorization, in accordance with Law No. 30802.
  • Children up to 11 years old will stay free of charge sharing a bed with one or two adults; only the breakfast cost applies, and the price varies depending on the selected hotel.
  • From 12 years old onward, children are considered adults and an additional person fee applies.
  • Only at our airport hotels, Costa del Sol Wyndham Lima Airport and Wyndham Grand Costa del Sol Lima Airport, guests are considered children up to 17 years old and may stay free of charge sharing a bed with one or two adults; only the breakfast cost applies, and the price varies depending on the selected hotel.
  • It is necessary to present the National ID (DNI) of all room occupants and a notarized authorization when applicable.
  • Law No. 30802: The entry of children and adolescents into the rooms of the lodging establishment must be in the company of one or both parents, guardian, or responsible adult, duly accredited by the competent authority, or with documentation proving the judicial or legal relationship that exists between them, or otherwise with a lodging authorization granted in writing and with the signature notarized.

 

DOG-FRIENDLY POLICY

  • Dog-friendly reservations (pets: dogs only) must be made through the Reservations Department with our agents. Please indicate the dog’s breed, weight, and name.
  • Reservations must be requested at least 48 hours in advance.
  • Applies to selected room types.
  • Only one dog per room is allowed, with a maximum weight of 18 kg.
  • Potentially dangerous breeds are not permitted, such as American Pitbull, Fila Brasileiro, Japanese Tosa, Bullmastiff, Doberman, and Rottweiler, or any other breed stipulated in Peruvian legislation.
  • The fee to accommodate your pet is US$ 38.00 (plus taxes) per night. The fee covers only your pet’s stay and does not cover any damages the pet may cause to the hotel, its guests or visitors, nor any cleaning expenses that may be required.
  • For more information, terms and conditions, please click here or contact the Reservations Department.

 

ONLINE PAYMENT CONFIRMATION

  • The service amount displayed during the purchase process includes only the accommodation rate plus a 10% service charge.
  • If the guest is Peruvian or domiciled in Peru, they must pay the IGV tax (18% of the subtotal) directly at the hotel, which will be additional to the concepts indicated above.

 

GENERAL POLICIES:

  • Smoking and vaping are prohibited in all hotel areas as the hotels are 100% non-smoking. Failure to comply with this policy will result in a penalty of US$200.00, taxes included.
  • The hotel does not guarantee that rooms will be available before the stated arrival time. Likewise, guests must vacate the room at the indicated time on the day of departure unless previously coordinated with the hotel front desk.
  • If you wish to enter the room before check-in time or leave the room after check-out time, the following will apply:
    • Early check-in (arrival before the agreed time): 50% of the room rate + taxes (subject to availability).
    • Late check-out (departure after the agreed time): 50% of the room price + taxes (subject to availability).
  • A reservation is only considered cancelled once cancellation confirmation has been received from the Reservations Department. If there is no cancellation request and confirmation response, the No-Show charge will be applied.
  • Please note that if you cancel a reservation within the established period (48 hours or more prior to the check-in date), a refund may be issued. This transaction generates bank fees which must be assumed by the guest.
  • Images are for reference only; however, the contracted services will comply with the details and services indicated in your reservation confirmation.

30-MINUTE MASSAGES – WYNDHAM GRAND

  • The benefit applies only to confirmed reservations made through the Costa del Sol website.
  • The relaxing service consists of a 30-minute session and includes a relaxing full-body massage,
    focused on the neck, back, and shoulders. (More details)
  • The benefit is personal and non-transferable and applies per room, per stay, regardless of the number of nights, and is valid exclusively for one (1) person per reservation.
  • The service is subject to prior reservation, availability, and the schedules established by the hotel’s spa area during the guest’s stay.
  • The benefit cannot be combined with other promotions, discounts, or active benefits.
  • The service cannot be redeemed for cash or exchanged for other services.
  • If not used during the stay, the benefit will be considered consumed, with no right to a refund, compensation, or rescheduling after departure.
  • The hotel reserves the right to modify, suspend, or cancel the benefit and its terms and conditions without prior notice.
  • Applies only to the RROD (Bed & Breakfast) rate.

TERMS AND CONDITIONS FOR THE USE OF THE PARKING AREA (COMPLIMENTARY SERVICE)

The use of the parking area at Wyndham Grand Costa del Sol (hereinafter, the “Hotel”) is governed by the following conditions:

1. Nature of the service: Parking is a complimentary service, exclusively for guests and customers who use the Hotel’s accommodation, restaurant, bar, and/or spa services. The Service consists solely of providing a physical space to park vehicles and does not, under any circumstances, constitute a contract of deposit, custody, or safekeeping of the vehicle.

2. Access and control: Entry and exit are managed through a control system (barrier gate) operated by security personnel, which serves strictly organizational and access control purposes and does not imply any responsibility for the surveillance or custody of the vehicle.

3. Conditions of use based on consumption or stay:

Accommodation (Subject to current policies and availability.):

  • 1 night: up to 2 days of parking.
  • 2 nights: up to 4 days of parking.

Restaurant, bar, and spa:

  • Spending between S/100 – S/200: 1 day.
  • Spending between S/200 – S/300: 2 days.
  • Spending between S/300 – S/400: 3 days.

 

4. Use outside complimentary conditions: Use of the parking área beyond the benefits indicated above may be subject to charges or restrictions, in accordance with the Hotel’s policies and in line with the terms of the current concession of the airport parking service.

5. Limitation of liability: The Hotel assumes no responsibility for loss, theft, or damage that may occur to parked vehicles, nor for any goods, accessories, or items left inside them. Likewise, the user acknowledges and accepts that the vehicle remains under their own responsibility and risk. The Hotel does not exercise control over the contents of the vehicle and has no obligation of continuous individual surveillance.The foregoing applies without prejudice to any liabilities that may arise from willful misconduct or gross negligence, in accordance with Peruvian law.

6. Acceptance: Entering the parking area implies express acceptance of these terms and conditions.

COSTA DEL SOL AND PET DELICIA GIVEAWAYS

Prize: Pet Delicia

  • The prize consists of 12 Pet Delicia 320 g cans and 12 Pet Delicia 110 g cans from Pet Delicia, as well as a kit of promotional items from the Pet Delicia brand.
  • The presentations and flavors of the cans will be delivered according to the stock available at the time of delivery.
  • The prize is non-transferable, cannot be exchanged for money, and cannot be substituted for other products.
  • The prize will be delivered no later than August 15, 2026, subject to stock availability.
  • The organizer will notify the winner once the prize is available for pickup.
  • Once notified, the winner may pick up the prize on any date, subject to prior coordination with Costa del Sol.
  • The pickup of the Pet Delicia cans and promotional items kit is independent from the redemption of the hotel stay and may be carried out at a later date, subject to prior coordination.
  • The winner must present their identity document when picking up the prize.
  • The organizer will not provide home delivery nor assume transportation, courier, or transfer costs for prize pickup.

One-night stay valid for use across the hotel chain: Tumbes, Piura, Chiclayo, Trujillo Centro, Trujillo Golf, Cajamarca, Lima City, Lima Airport, Cusco, and Pucallpa.

Valid for the certificate holder, one companion, and one dog. Please review the applicable terms and conditions. The virtual certificate must be presented when making the reservation. Prize applies to the hotel’s base room category, either double or matrimonial. Not valid at Wyndham Grand Costa del Sol Lima Airport. Not valid on holidays or festive dates. Prior reservation required. Airport transfer must be coordinated up to 48 hours before arrival; this service is not available in Cusco or Lima City. Pool and spa are not available in Cusco. Subject to availability. Not combinable with other prizes. Prize may be used only once. Valid until 07/21/2027.

Reservations: vseri@costadelsolperu.com | pallan@costadelsolperu.com

Dog-friendly stay

  • The pet stay has a cost of USD 38.00 per night, plus taxes.
  • At the time of reservation or check-in, valid vaccination and deworming certificates must be presented. These certificates must have been issued within the last 6 months and signed by a licensed veterinarian.
  • A guarantee deposit equivalent to one night of accommodation, billed per room, must be provided. The hotel is not responsible for feeding the dog.
  • During the stay, the pet may use the following items on loan:
    • Dog bed
    • Food and water bowls
  • As part of the stay, the hotel provides:
    • Absorbent pad
  • Only one (1) dog is allowed per room.
  • The maximum permitted weight is up to 18 kg.
  • Dog breeds considered potentially dangerous are not allowed, in accordance with current Peruvian legislation. These include Pitbull, Dogo Argentino, Rottweiler, and Doberman, as established by Law No. 27596 and other applicable complementary regulations.
  • The dog must remain on a leash or in a carrier in public areas.
  • Dogs are not allowed in the pool, spa, gym, or event rooms.
  • The guest must remain in the room when Housekeeping or Maintenance staff enter.
  • Pets may not be left alone in the room.
  • The guest agrees to prevent noise or disturbances that may affect other guests. Otherwise, the hotel reserves the right to request the corresponding police intervention.
  • The dog must relieve itself on the absorbent pads.
  • The guest must agree to pay for any additional cleaning or damages, authorizing the charge to their credit card, even if such cleaning or damages are detected after check-out.
  • For more details, please review: https://www.costadelsolperu.com/terminos-y-condiciones-dog-friendly/