Integrated Management System Policies
At the COSTA DEL SOL HOTEL CHAIN, we are dedicated to providing accommodation, food, events, and recreational services. We constantly seek to exceed the expectations of our customers and interested parties by delivering quality service and preventing the pollution generated by our activities. To achieve this, we rely on the constant pursuit of human potential development, the use of top-level technology, and customer satisfaction.
To achieve this purpose, we undertake the following commitments:
Mario Mustafá
General Manager – CEO
Costa del Sol Hotel Chain
Version/Date: 02 / 10.04.2026
Scope of the Integrated Management System
The scope of the quality management system based on ISO 9001:2015 and the environmental management system based on ISO 14001:2015 is:
“RECEPTION AND ACCOMMODATION OF GUESTS, HOUSEKEEPING, FOOD AND BEVERAGE SERVICE, ORGANIZATION OF EVENTS, AND RECREATIONAL SERVICES.”
Non-applicability: For the Costa del Sol Hotel Chain, requirement 8.3 of ISO 9001:2015 does not apply.
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